Terminal Operating System: RMS Ports
Think 360 have worked with RMS since 2024, implementing a Terminal Operating System and a Automated Weighbridge.
Who Are RMS Ports?
Handling break bulk and bulk materials, RMS move nearly 2 million tonnes of cargo annually. With four ports on the River Humber, RMS Ports needed a solution that streamlined their agency, stevedoring, warehousing, transportation, projects, and customs.
Their Situation
Operations were hindered by fragmented systems, manual processes, and inconsistent reporting. Disparate terminal systems required bespoke training and created inefficiencies, while manual workflows, invoicing errors, and non-integrated systems caused delays and missed opportunities. Gate operations were slow, and the absence of real-time dashboards limited performance monitoring.
Our Solution
A single, integrated terminal management platform.
The Ai Suite Terminal Management System streamlines multi-terminal operations with standardised processes, real-time dashboards, automated invoicing, and digitised workflows.
The system integrates with Destin8 for customs clearance and improves gate operations with faster, automated systems, enhancing efficiency and accuracy across all terminals.
Challenges RMS Faced
Operational Complexity Across Multiple Terminals
With four ports operating across the River Humber, RMS managed a wide range of activities including stevedoring, warehousing, transport, projects and customs. Operating across multiple terminals added layers of complexity, making it difficult to maintain consistency, efficiency and visibility across the business.
Disparate Systems Limiting Visibility And Control
Each terminal relied on different systems and processes, resulting in fragmented data and inconsistent reporting. This lack of a unified platform made it challenging for teams to gain a clear, real-time view of operations or performance across the organisation.
Manual processes slowing operations and increasing risk
Key workflows were heavily manual, from data entry through to invoicing and reporting. This not only consumed valuable time but also increased the risk of errors, duplication and delays, impacting both internal teams and customer service.
Inconsistent data and limited real-time insight
Without real-time dashboards or standardised reporting, decision-making was often reactive rather than proactive. The absence of reliable, live data made it difficult for stakeholders to monitor activity, identify bottlenecks, or respond quickly to operational issues.
Gate congestion and inefficient vehicle flow
Gate operations were slowed by manual checks and disconnected systems, leading to congestion and delays for vehicles entering and exiting terminals. This created inefficiencies on site and limited RMS’s ability to optimise throughput and turnaround times.
Solutions We Delivered
Multi- Terminal Capability
We implemented our Ai Suite Terminal Management System to bring all RMS terminals onto one unified platform. This single system replaced fragmented tools, providing a consistent and connected foundation for managing operations across the business.
Standardised Processes Across All Terminals
By introducing common workflows and processes across every site, RMS was able to reduce complexity and remove inconsistencies. This standardisation improved efficiency, simplified training, and ensured best practice was applied across all terminals.
Automated Reports
Reporting and invoicing were automated as standard, improving accuracy and significantly reducing processing time. This ensured consistent data, faster billing cycles, and greater confidence in financial and operational reporting.
Customs Integrations
Ai Suite integrates directly with customs systems, including Destin8, enabling RMS to manage customs processes within the same unified platform as their terminal operations. This removed the need for disconnected systems and manual data handling, improving accuracy, speeding up clearance processes, and ensuring smoother coordination.
Gate Processes and Transport Modules
Digitised gate processes streamlined vehicle movements, reducing congestion and improving turnaround times. Integrated weighbridge and exit controls enabled smoother, more efficient gate operations across all terminals.
Hear From RMS
“Implementing Ai Suite is a significant change within RMS to take our business to the next level. Ai Suite has increased RMS’s efficiency due to the single system, digitised processes, integrations to customers / customs and automation of reports & invoicing. We now rely on Ai Suite to help us to make better decisions more quickly.
Think 360 took time to fully understand our business needs & guided us through the project. We worked together as one delivery team which resulted in trust & respect between both parties. We are now embarking on new project phases with Think 360 to increase efficiency, quality & ultimately service levels to our customers”
Mark Wilson
Operations Director RMS Ports
